About Napo

Napo is a fast-growing Insurtech company committed to creating innovative & transparent products to help every pet owner keep their pets healthy and happy! We are in the business of selling peace of mind and want people to know that Napo is a synonym for quality. The pet insurance space has suffered from low quality and misleading products, and we want to ensure that all the Napo products are simple and have your back.

We’ve created a digital-first approach: no letters, no phone calls, no back and forth via email. We want our customers to be able to do whatever they need from our website and app in minutes, whenever it works for them. And if they need some support, they can talk to us over the phone.

The final piece in the puzzle is providing everything people need to take great care of their pets. Whether these are services such as behaviourist consultants, tools such as puppy training apps, or simply content, we aim to give pet owners everything they need to ensure their pet is happy and healthy for as long as possible.

The Role

Joining our Web Engineering team, you’ll directly work on features that better our members’ experiences of engaging with their pet insurance as well as improving the experiences for Napo’s customer support team through great internal tooling.

Our stack is brand new, written in TypeScript, built with Next.js and React, and is continuously deployed via Vercel with end-to-end testing. We leverage packages where necessary and have defined our own shared component library which we end-to-end test. We heavily rely on A/B and multi-variate experimentation to test new improvements and product ideas with our members.

You’ll work in one of our product teams alongside the best talent to work on projects such as:

• Building an amazing claims experience for difficult moments for pets and their owners.
• Improving pets’ health and wellbeing through preventative measures.
• Improving our growth across multiple channels such as price comparison websites, affiliate deals, and referrals.

Skills we think you need

• Strong web fundamentals - you understand HTML, CSS, JavaScript proficiently.
• You have the ability to build end-to-end customer centric web experiences.
• You know how to stay on top of the latest trends and can test new practises and approaches quickly.

Experience that is important to us

• You’ll have worked with React or another popular framework in the past and understand modern framework concepts.
• You’re familiar with the notion of deploying quickly and often, testing in production and rolling features out gradually - using experimentation and multi-variate testing to do so.
• You work well in a team, as well as independently, and have a willingness to learn and grow.

Behaviours (outside our values 🙂 ) to be successful in the role

• You excel at taking ownership of projects, small or large, working in multidisciplinary teams on impactful work.
• You’re able to adapt and learn quickly. We’re still an early startup and as such we are still finding the best processes that suit us. Things might change!

What we offer:

• Everyone is an owner at Napo; you will receive stock options on day 1
• Flexible and remote-friendly work environment (for now, we would ideally love to have people in the office two days per week - we have a friendly office in central London)
• Flexible leave policy (25 days annual holidays + bank holidays) and we think you should get your birthday as a holiday.
• Budget for personal growth and training
• Some of our benefits:
  • BUPA health insurance
  • Pension scheme
  • Unlimited GP video consultation (free Babylon Health membership)

Our values:

• Be candid and authentic.
  • We bring our true selves to work - who we wholly are.
  • We are transparent and are not afraid to share information with each other - good and bad news.
• Trust and care for each other.
  • We trust each other to do the right thing.
  • We are not afraid to make mistakes, and we ask for help when we need it.
  • We encourage each other; when people struggle, we help them.
• Do the right thing.
  • We are fair to our customers, and we care about the well-being of their pets.
  • When facing difficult decisions, we put ethics above profits.
  • We always act in the best interest of the company.
• We are all owners and optimise for impact.
  • We are always looking for the most impactful thing to work on.
  • We take responsibility, and we’re problem solvers - hold yourself and others accountable.
  • Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.