About Napo

At Napo, we’re not just a pet insurance company - we’re pet parents who care deeply about helping others give their furry friends the happiest and healthiest lives possible 🐕 We’re on a mission to redefine pet insurance by combining comprehensive cover with smart, proactive pet care.

We are in the business of selling peace of mind and want people to know that Napo is a synonym for quality. We know pet insurance can sometimes feel confusing or complicated, and we want to ensure that all Napo products are transparent, simple and have your back!

We’ve created a digital-first approach: no letters, no phone calls, no back and forth via email. We want our customers to be able to do whatever they need from our website whenever it works for them. And if they need some support, they can talk to us over the phone.

The final piece in the puzzle is providing everything people need to take great care of their pets. Whether these are services such as consultations with an online vet or simply helpful content, we aim to give pet owners everything they need to ensure their pet is happy and healthy for as long as possible.

Why join us

This is a great opportunity to join a collaborative, mission-led team where you are trusted to take ownership and solve meaningful problems. You’ll work on projects that directly improve the lives of pets and their people - all in a supportive, low-ego environment.

If you're ready to take ownership and see the impact of your work every day - we’d love to hear from you.

Apply now and help us build the future of pet insurance! 🚀

The Role

We’re looking for a Senior Product Designer to help us shape the future of pet care. This role requires you to lead complex, customer-facing design work at Napo by independently driving the design process end-to-end. This spans everything from business requirements to validated prototypes, all while raising the bar for design craft, research, and stakeholder influence. The role will report into the Lead Product Manager.

What You’ll Be Doing

• Owning and delivering complex design projects that improve conversion, engagement, or profitability.
• Delivering designs that clearly incorporate competitor research, user testing, and product principles.
• Building trust with stakeholders through clear, proactive communication and compelling storytelling
• Acting as a design leader, influencing product direction at Napo and shaping how our customers experience the product.
• Evolving established design foundations to ensure consistency, scalability, and high-quality experiences across the product.

What We’re Looking For

Skills

• Ability to independently plan and run the full design process for ambiguous problem spaces: from research and competitor analysis, through prototyping, to delivery.
• Strong visual and interaction design craft - producing clear, consistent, and customer-focused solutions.
• Excellent storytelling and communication skills, framing design decisions in ways that build trust and alignment.

Experience

• Repeatedly led large, customer-facing design projects end-to-end, setting milestones, ways of working, and delivering measurable impact on business metrics (e.g. conversion, retention etc.).
• Influenced senior stakeholders and cross-functional peers, using storytelling and facilitation to resolve disagreements and move projects forward.
• Worked as the primary or sole designer on a product, balancing strategic influence with hands-on delivery.

How You Work

• You’re hands-on and take ownership: defining milestones, surfacing risks early, and ensuring progress without prompts.
• You collaborate well and communicate clearly, building alignment through workshops, reviews, and compelling storytelling.
• You look beyond your own tasks, helping teammates and making improvements.
• You design beyond the immediate task, contributing to and evolving design systems and ensuring scalability, consistency and long-term impact
• You’re outcome-focused and customer-centred, connecting design decisions to business goals and framing success upfront.
• You’re comfortable being the only designer in the company, working closely with product, engineering, and leadership to drive design forward.
• You’re curious and open to feedback.

What We Offer

📈 Everyone is an owner at Napo; you will receive stock options on day 1

🏡 Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)

🏖️ Generous leave policy (25 days annual holidays + bank holidays + your birthday as an additional day off)

💻 All the equipment you need to do your best work

💰 Budget for personal growth and training

✅ Some of our other benefits:

• BUPA health insurance with YuLife app
• Unlimited GP video consultations (via Bupa Blua Health)
• Pension scheme
• Napo pet insurance for your pet(s)

Our values:

⭐️ Be candid and authentic.

• We bring our true selves to work - who we wholly are.
• We are transparent and are not afraid to share information with each other - good and bad news.

⭐️Trust and care for each other.

• We trust each other to do the right thing.
• We are not afraid to make mistakes, and we ask for help when we need it.
• We encourage each other; when people struggle, we help them.

⭐️ Do the right thing.

• We are fair to our customers, and we care about the well-being of their pets.
• When facing difficult decisions, we put ethics above profits.
• We always act in the best interest of the company.

⭐️ We are all owners and optimise for impact.

• We are always looking for the most impactful thing to work on.
• We take responsibility, and we’re problem solvers - hold yourself and others accountable.
• Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.