About Napo

At Napo, we’re not just a pet insurance company - we’re pet parents who care deeply about helping others give their furry friends the happiest and healthiest lives possible 🐕 We’re on a mission to redefine pet insurance by combining comprehensive cover with smart, proactive pet care.

We are in the business of selling peace of mind and want people to know that Napo is a synonym for quality. We know pet insurance can sometimes feel confusing or complicated, and we want to ensure that all Napo products are transparent, simple and have your back!

We’ve created a digital-first approach: no letters, no phone calls, no back and forth via email. We want our customers to be able to do whatever they need from our website whenever it works for them. And if they need some support, they can talk to us over the phone.

The final piece in the puzzle is providing everything people need to take great care of their pets. Whether these are services such as consultations with an online vet or simply helpful content, we aim to give pet owners everything they need to ensure their pet is happy and healthy for as long as possible.

Why join us

This is a great opportunity to join a collaborative, mission-led team where you are trusted to take ownership and solve meaningful problems. You’ll work on projects that directly improve the lives of pets and their people - all in a supportive, low-ego environment.

If you're ready to take ownership and see the impact of your work every day - we’d love to hear from you.

Apply now and help us build the future of pet insurance! 🚀

The Role

Napo is scaling, and our Finance function needs to evolve with us. We're looking for a Financial Controller who will elevate our financial reporting from efficient to exceptional - turning financial excellence into a cornerstone of how we operate. This is a hands-on role where you'll own the month-end close process, drive meaningful improvements in our reporting infrastructure, and provide the clear, accurate insights that enable better decision-making across the business. You'll work closely with stakeholders across Napo and ensure our financial operations run smoothly. The role reports to the CFO and is integral to building a Finance function that supports our ambitious growth plans.

What You’ll Be Doing

Month-End & Reporting

• Take full ownership of the month-end close, designing and running a robust process that ensures accuracy, completeness, and timely insight for leadership.

• Lead the preparation of management accounts and deliver sharp budget vs actual analysis with clear, decision-oriented commentary for internal stakeholders and investors.

• Proactively refine and streamline the close and reporting cycle - setting the standard for continuous improvement, automation, and control enhancements.

Financial Operations

• Own end-to-end BDX (bordereaux) reporting, ensuring accuracy, completeness, and strong governance in our interactions with insurance partners.

• Oversee and optimise the Accounts Payable (AP) process, ensuring operational discipline and timely payments.

• Lead payroll reconciliations, working autonomously with People Operations and external providers to resolve issues and ensure data integrity.

• Build a reliable sales-to-revenue reconciliation framework across systems, safeguarding revenue recognition accuracy and highlighting any trends or anomalies.

Analysis & Business Support

• Work with the CFO to help drive the budgeting, forecasting, and scenario modelling cycles. Help to shape assumptions and challenge inputs.

• Produce high-quality financial and commercial analysis that supports strategic decisions and highlights risks, opportunities, and operational levers.

• Build strong cross-functional relationships to understand drivers of performance, anticipate needs, and influence decision-making across the business.

• Challenge the status quo - independently drive upgrades to reporting tools, dashboards, and workflows to improve visibility, scalability, and operational efficiency.

What We’re Looking For

Skills & Experience

• Qualified accountant with 3-4 years post-qualification experience (ACA or equivalent)

• Insurance sector experience or a demonstrable track record as a quick learner in new industries

How You Work

• You build strong relationships across functions and ensure Finance is a trusted, integrated partner to the business

• You challenge assumptions and thinking constructively, while remaining pragmatic and solutions-oriented once decisions are made

• You set high standards for yourself and consistently deliver work of exceptional quality

• You demonstrate intellectual curiosity and a growth mindset, seeking continuous improvement and being comfortable with uncertainty

What We Offer

📈 Everyone is an owner at Napo; you will receive stock options on day 1

🏡 Hybrid work environment (for now, we have everyone in the office two days per week - we have a friendly office in central London)

🏖️ Generous leave policy (25 days annual holidays + bank holidays + your birthday as an additional day off)

💻 All the equipment you need to do your best work

📚 Budget for personal growth and training

✅ Some of our other benefits:

• BUPA health insurance with YuLife app

• Unlimited GP video consultations (via Bupa Blua Health)

• Pension scheme

• Napo pet insurance for your pets!

Our values:

⭐️ Be candid and authentic.

• We bring our true selves to work - who we wholly are.

• We are transparent and are not afraid to share information with each other - good and bad news.

⭐️Trust and care for each other.

• We trust each other to do the right thing.

• We are not afraid to make mistakes, and we ask for help when we need it.

• We encourage each other; when people struggle, we help them.

⭐️ Do the right thing.

• We are fair to our customers, and we care about the well-being of their pets.

• When facing difficult decisions, we put ethics above profits.

• We always act in the best interest of the company.

⭐️ We are all owners and optimise for impact.

• We are always looking for the most impactful thing to work on.

• We take responsibility, and we’re problem solvers - hold yourself and others accountable.

• Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.