A pet insurance company that breaks the internet. How would that be for a career highlight? If you’re a Social Media Manager on a mission to mastermind the next platform and presence EVERY brand will be wishing they had, come unleash your wildest ideas at Napo.

We’re Napo, a pet insurance company that’s all about helping pet parents give their pets the happiest and healthiest life possible. After a highly successful summer of brand and event marketing, we’re looking to take things to the next level with a hands-on Social Media Manager to amplify our online and offline brand awareness campaigns.

Key responsibilities:

• Create engaging, high-quality content across multiple platforms, ensuring consistency and optimising for each platform’s strengths.
• Build meaningful engagement with our audience, both online and at in-person events - capturing and sharing unforgettable moments.
• Promote our events through compelling social campaigns, driving brand awareness and customer interest.
• Collaborate with our marketing team to refine and deliver our social strategy, boosting our online presence and increasing word-of-mouth engagement.
• Expand on our brand stories through our social channels with a focus on TikTok and Instagram, helping us grow our presence while staying true to our core values.
• Execute content creation hands-on: film, edit, and produce videos and stills that capture our brand’s unique energy and resonate with our audience across platforms.

What we're looking for:

• Experience working on successful social media accounts at a start-up (either independently or as part of a team) - we’d love to see your portfolio!
• We value creativity and results over years of experience; if you’ve got the skills, we want to see them.
• Proficiency in video editing and creating voiceovers, with a solid understanding of how to structure content to keep audiences engaged.
• Ability to translate company goals into a content strategy that resonates with our target market.
• A true dog lover… you must know your Labrador from your Visla and be happy to get up close and personal with the dogs you are filming.

If you’re ready to help shape the future of Napo Pet Insurance and grow with us, apply now!

We can’t wait to see what you bring to the table.

What we offer:

📈 Everyone is an owner at Napo; you will receive stock options on day 1

🏡 Hybrid work environment. We have a London office, but we’re not rigid about how many days you need to come in. It’ll depend on our work and event schedules.

🎥  Opportunities to attend and capture content at events, sometimes on weekends (but planned in advance with time off in lieu).

🏖️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!

💰 Budget for personal growth and training

✅ Some of our benefits:

• BUPA health insurance with YuLife app
• Unlimited GP video consultation (via Bupa Blua Health)
• Pension scheme
• Napo insurance for your pets

Our values:

• Be candid and authentic.
  • We bring our true selves to work - who we wholly are.
  • We are transparent and are not afraid to share information with each other - good and bad news.
• Trust and care for each other.
  • We trust each other to do the right thing.
  • We are not afraid to make mistakes, and we ask for help when we need it.
  • We encourage each other; when people struggle, we help them.
• Do the right thing.
  • We are fair to our customers, and we care about the well-being of their pets.
  • When facing difficult decisions, we put ethics above profits.
  • We always act in the best interest of the company.
• We are all owners and optimise for impact.
  • We are always looking for the most impactful thing to work on.
  • We take responsibility, and we’re problem solvers - hold yourself and others accountable.
  • Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.